Properties should be treated with due care and left clean and in good order. Any damage to the property or breakages should be reported to the owner/keyholder, or failing that to us, and will be charged for accordingly.
If you wish to make changes or additions to your confirmed booking, you should notify us as soon as possible; we may make an administrative charge for such changes, and will charge for any travel booking changes in accordance with the charges made by the suppliers.
If you are unable to proceed with a confirmed booking, you may transfer the booking to another person who satisfies all applicable conditions. Additional costs arising from the transfer (administrative costs, and charges imposed by suppliers) will be charged to the original client.
If you have to cancel your holiday, please telephone to notify us and follow your call with written confirmation of your cancellation.
Cancellation charges are as follows:
(i) For cancellation more than eight weeks prior to the start of the holiday: the deposit paid on accommodation, plus insurances, and any cancellation charges made by the suppliers.
(ii) For cancellation eight to four weeks prior to the start of the holiday: 50% of accommodation costs, plus insurances and any cancellation charges made by the suppliers.
(iii) For cancellation from four weeks prior to the start of the holiday up to the start of the holiday: full accommodation costs, plus insurances and any cancellation charges made by the suppliers.
NB Casas Cantabricas will endeavour to relet a property in the event of a cancellation and if successful will refund the monies taken for deposit or full rent, less a reasonable amount to cover administrative charges.
We reserve the right to make changes to your holiday arrangements after we have confirmed your booking; if we have to do so we will inform you as soon as is reasonably possible and will make suitable alternative arrangements. If it is a minor change, we will do our best to notify you, but we are under no obligation to do so or to pay you compensation. If it is a major change, or if we have to cancel your holiday before the departure date, we will try our utmost to make suitable alternative arrangements eg if the property you have booked becomes unavailable, we will try to find you suitable alternative accommodation. Should you decide that the changed arrangements are not suitable we will refund all monies paid. In addition, in appropriate cases, and on the assumption that the full balance has been paid, we will also pay you compensation commensurate with the given circumstances.
Compensation will not be considered appropriate eg in cases where a major change has to be made as a result of force majeure.
Force majeure is unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid, examples of which are war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers, or other similar events beyond our control.
If you feel that you have a justifiable complaint concerning the property booked through us, we ask that if possible you first try to sort it out with the owner/keyholder. If this is not possible or does not resolve the issue, then you should contact our partners in Spain (Catherine Ferrón) on (00 34) 942709830, or phone this office (00 44 1223 328721), at the time of the relevant problem. We ask that you give us reasonable time to try to help you. If the complaint is not satisfactorily resolved at the time, you should write to us within 14 days of your return from your holiday. Please note sub-paragraph (v) under Tour Operator’s Liability, and details of the AITO Independent Dispute Settlement Service, below.
On certain properties a damage deposit is required; this is payable with the final payment of the holiday costs, eight weeks prior to the start of the holiday, in sterling to our Cambridge office. It will be refunded to the client after his/her return from holiday less any amount due for damages, extra cleaning and/or unpaid heating costs.
Once you have chosen your holiday please complete the booking form and send it to us with the specified deposit (30% of rent due, 20% of travel booked, and insurance where applicable), within seven days of making a provisional booking by phone or email. The balance, as specified on our booking confirmation, is due eight weeks prior to the start of the holiday.
If your booking is made within eight weeks of the start date of the holiday, full payment should be sent with the booking form.
NB Any extra costs, over and above normal bank charges, created by a client’s method of payment will be charged to the client.
A binding contract will come into force between us at the time we send out our confirmation invoice, and until then we shall be under no liability to you whatsoever. If we are unable to accept your booking, we shall return your deposit within 28 days.
Please note that we do not provide excursions. Our local representatives may, at your request, make arrangements for excursions locally on your behalf. However please note that if they do the contract for the provision of the excursion will be between you and the supplier of the excursion and not between you and us. Therefore we have no liability whatsoever for anything which may go wrong on the excursion.
As detailed elsewhere in this brochure, Casas Cantabricas is bonded with AITO Trust Ltd, for your protection; in the event of our insolvency you, the client, will be refunded and/or expatriated.
For bookings made through a travel agent: any monies paid to your travel agent are held by the travel agent on our behalf.
Rental prices have been calculated at exchange rate of 1.45 (spot value to the Pound Sterling). We will not make any currency surcharges on the costs of the self-catering accommodation booked, nor will we impose any surcharge less than 30 days before departure. In addition, if surcharges become necessary before that time, we will absorb an amount up to the first 2% (excluding insurance premiums and any amendment charges) of any surcharges that apply. Surcharges may be imposed to cover increases in transportation costs, in accordance with the booking conditions of Brittany Ferries and P&O European Ferries, and also where travel arrangements are affected by any government action.
Should a surcharge mean paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid to us except for any premium paid for insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of our invoice showing the surcharge.
We reserve the right to changes any of the prices, services or other particulars at any time before entering into a contract with you. If there is any change, we will notify you before entering into such a contract.
Easter week is charged at mid-season price.
All clients must have adequate holiday insurance; you may arrange this through us (full details are given with our prices) or with an insurance agent of your own choice.
We reserve the right of ourselves, the tour operator, and any of our servants, agents or suppliers to exclude a client from the holiday if, at any point, in their opinion, the client’s behaviour is such that it has caused, is causing, or is likely to cause damage, distress or inconvenience to other guests, local residents, or property.
Please include all members of your party on your booking form; let us know in reasonable time of any changes in your party. The stated number of people which a property sleeps must not be exceeded.
British and other EU citizens require a full passport for travel to Spain. If you are from outside the EU, you will need to check on whether you need a visa. Spain is in the Schwengen group of countries. There are no health requirements.
We are pleased to try and help our clients with any special request that they may have, but cannot guarantee that we will be able to meet all such demands.
All the properties in this website have been inspected by us, Casas Cantabricas. Our prices and descriptions are accurate, but may change at any time, in which case we will inform you before you make your booking.
We accept liability under Regulation 15(1) of the Package Travel, Package Holidays and Package Tours Regulations (“the Regulations”) subject to the defences in Regulation 15(2) of the Regulations, set out in sub-paragraph (i) below, the limitations set out in sub-paragraphs (ii) to (iv) below, and the condition precedent set out in sub-paragraph (v) below.
(i) When you suffer any loss, damage, personal injury or death as a result of our failure to perform or improper performance of the holiday contract we shall be liable to pay you compensation, except where the cause of failure is not our fault or that of our servants, agents or suppliers, and is your own fault, or the actions of someone unconnected with your holiday arrangements, or due to unusual or unforeseeable or events which neither we nor our servants, agents or suppliers could have reasonably anticipated or reasonably avoided even with the exercise of due care.
(ii) We are permitted to limit the amount compensation we will pay you in the event of a claim. Where any claim arises out of loss or damage suffered during the course of air travel, rail travel, sea travel, road travel or hotel accommodation, the amount you will receive will be limited in accordance with the provisions of any relevant International Conventions, namely the Warsaw Convention 1929 (including as amended by the Hague Protocol 1955), the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962.
(iii) Under Regulation 15(4), we are entitled to limit the amount of compensation we will pay you in the event of a claim, where that claim concerns damage other than personal injury. We will do our best to assess the appropriate sums due to you in the circumstances of your particular claim at the time it is made.
(iv) Any sums received by you from suppliers, such as from airlines or ferry companies, will be deducted from any sum paid to you as compensation by us. Further, if we pay you any compensation, you shall, if required by us in writing, assign to us any rights of action that you may have against any third party who was in any way responsible for the failure to perform or improper performance of the holiday contract.
(v) Finally, it is a condition precedent of such acceptance of liability that you follow the procedures for the notification of complaints set out above.
(vi) Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you in respect of any personal injury or death (unless caused by our negligence), or in respect of any other damage which you suffer arising directly or indirectly from any aspect of any holiday arrangements booked with us.
If you suffer a transport delay at the outward or homeward point of departure, we will endeavour to offer what help we reasonably can. We will not be responsible for supplying any extra accommodation or refreshment; the relevant transport provider may do so.
